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Balance Due
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Cancellation
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Credit Card Charge
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Financial Protection
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Flying while pregnant
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General
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Incorrect documents
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Insurance
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Making Amendments
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Opening hours
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Refunds
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Tickets
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Tour Operator Invoice
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Vaccinations
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Who are we?
Balance Due
Q. When is my balance due?
A. The balance for your holiday is due 14 weeks prior to departure. You will be advised of the amount outstanding and the exact date it is due in the letter enclosing your Cruise Line confirmation invoice.
Cancellation
Q. How do I cancel my holiday?
A. All cancellation requests must be sent to us in writing and need to be sent to this address: Cancellations, The Cruise Specialists, Office A, Sheilling House, Glenbervie Business Park, Larbert, FK5 4RB. Please also remember that should you wish to cancel your holiday or someone from it, there is an administration fee of £20.00 per booking in addition to the charges detailed in your Tour Operators terms and conditions. Cancellation can only be accepted based on the date of arrival of the cancellation letter. Cancellation charges will apply according to the tour operator's rates.
Credit Card Charge
Q. What is my Credit Card Charge?
A. There is a 2.5% charge for all Visa and MasterCard credit card payments to cover merchant fees made to us by the card issuer. There is no charge at all for Delta, Switch and Connect debit card payments. American Express payments incur a charge of 3.5%.
Financial Protection
Q. Am I financially protected?
A. For air holidays The Cruise Specialists only deal with ATOL protected tour operators. ATOL (Air Travel Organizers' License) is a tour operators' licensing scheme operated by the Civil Aviation Authority. ATOL protects your money against insolvency. If an ATOL tour operator stops trading, the CAA will refund your money. If you are on holiday it will allow you to complete your stay and travel home as planned. If you book just a charter flight, you'll be protected in the same way. Tour operators providing holidays that do not involve flights provide similar protection through their membership of ABTA.
The Cruise Specialists are ABTA bonded K1464 and ATOL protected 6042. as part of The Freedom Travel Group Ltd.
Flying while pregnant
Q. Can I fly when I am pregnant?
A. As a general rule, all Tour Operators advise that up to 28 weeks of pregnancy you can travel as long as you have checked with your GP. From 1 day over 28 weeks of pregnancy upon return and up to 32 weeks, you must obtain a doctors' certificate stating how many weeks pregnant you are and your due date. It must also state that you are fit to travel. You should take this certificate with you to the airport as you may be asked for it at check-in.You must also check with your travel insurance company that you are covered under your policy and make sure that you're due date and how many weeks pregnant you are is noted by the insurance company. Over 32 weeks of pregnancy you cannot travel with any airline. All airlines advise that you check with them directly before booking if over 28 weeks pregnant.If you or any of your party are pregnant, please check with your GP that it is all right to travel before making any booking.
General
Q. Can I have access to information held about me?
A. The Cruise Specialists comply fully with the data protection act and information can be obtained by writing to our office at Office A, Sheilling House, Glenbervie Business Park, Larbert FK5 4RB
Incorrect documents
Q. What do I do if my documents are incorrect?
A. Please check the details of your booking acknowledgement with care, to ensure that all details of your confirmed holiday are as required. It is important to note your booking reference number from this documentation, to quote whenever you contact us. Please quote your lead passenger name and departure date also.
Insurance
Q. Do I need Insurance?
A. Yes - it is a booking condition of all Cruise lines that you have adequate insurance to cover your trip abroad. Please also remember that the sooner you take out Insurance the sooner you will be covered in the event of the need to cancel due to insurable unforseen circumstance.
We no longer sell insurance however if you call 0870 844 2742 and quote code K1464, Holiday Extras can provide a competitive quote for you.
You will be required to answer a few questions about any possible pre-existing medical conditions.
Making Amendments
Q. How do I make amendments to my booking?
A. If you do need to make amendments to your holiday booking, please contact us on 0870 851506 or the direct line of the consultant who made your booking. Please note in certain circumstances there may be an amendment fee payable.
Opening hours
Q. When are we open?
A. Our call centre opening hours are
Monday to Thursday 8 am - 8pm
Friday & Saturday 9 am - 5.30pm
Sunday 10am - 6pm
Refunds
Q. When will I receive my refund?
A. Any necessary refunds made back to your credit card will take up to 7 days to show as having been refunded.
Tickets
Q. When will I receive my tickets?
A. All tickets are dispatched to you 7 to 14 days before your departure date.
Tour Operator Invoice
Q. Why do I have a Tour Operator invoice?
A. The tour operator invoice can be used to check that your travel arrangements have been booked correctly. Please DISREGARD all of the costs shown on your Tour Operators Invoice. Any applicable deal or discounts from The Cruise Specialists will not be included and the cost may therefore vary from the actual price you pay. Please refer to your The Cruise Specialists documentation for your complete holiday costing.
Vaccinations
Q. Passport, visa and vaccination requirements
A. We would strongly recommend visiting the Foreign and Commonwealth Office web site for all the latest travel, health and VISA information if you are travelling to a destination outside the EU. It is especially important to check in plenty of time before your holiday, if you are visiting a country for which inoculations are recommended or required. Please be aware that it is your responsibility to obtain visas and to make sure you have a passport with at least 6 months validity on it.
Who are we?
Q. Who are we?
A. We are The Cruise Specialists, a trading name of the Freedom Travel Group Ltd, a division of the United Coop Group. Our office address is Office A, Sheilling House, Glenbervie Business Park, Larbert, FK5 4RB
| Freephone Call centre opening times |
0800 612 5950 Mon - Thu 9am to 8pm Fri - Sat 9am to 5.30pm Sun 10am - 6pm |
| Email: | sales@the-cruise-specialists.co.uk |
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