What our customers say...

Dear Brian,

It's nearly two weeks since we got back from our cruise you planned for us, and we're still telling each other what a brilliant time we had- much of it thanks to you- and all the care you put into the details. I've been on cruises before- having booked all the details myself - but seeing how beautifully things worked on this trip made me realise that it was your expertise that made all the difference. We'll certainly ensure that our future arrangements are made with your help.

Dear Boss,

Once again, Maureen has come up trumps for us, it is always a pleasure to deal with her because she is always so helpful and patient when dealing with us. Maureen is a credit to your organisation so much so that we would never consider using another company.

Yours sincerely

Derek Nichol

On a personal level can I say how rewarding our conversations have been. I found you to be a particularly helpful agent and nothing has been too much trouble for you. It is refreshing to find someone who takes the time to be helpful and treats one as a customer and not a meal ticket!

Best wishes

Tony Phillips

Dear Sir/Madam,

I am writing this letter as a big thank you to you and for one of your employees Leigh Porteous. This is my second cruise with yourselves and I also dealt with Leigh on that cruise as well. Leigh is a major asset to your company never let her go, I feel Leigh understands fully to my needs when going for a cruise, Leigh has the ability to recommend cruises places and the boats themselves. I look forward to cruising again with you in the years to come and again dealing with Leigh.

Dear Lisa,

I am writing to you on behalf of my wife and myself to sincerely thank you very much for all your assistance concerning the above cruise from which we recently returned. From booking with The Cruise Specialists to our disembarkation at Southampton we are unable to give any negative remarks. Once again many thanks for the part you played in making our holiday one to always remember with pleasure. We now look forward to once again booking our next cruise through The Cruise Specialists.

Many thanks

I.Braddock

Dear Kirsten,

We did have a brilliant time and will definitely go again next year, and book with The Cruise Specialists. We would like to thank you personally for all your assistance and patience with us when we were completing forms etc. As this was our first cruise and the first time we hadn't gone through a travel agent, we found it very confusing but with your help things gradually fell into place. When we do decide to book another cruise later next year we will contact you.

Regards

Diane and David Tyson.

I would just like to mention what an excellent job Deanna made of my travel arrangements o the cruise I was on last week everything was so well planned and no hitches that I felt she deserved a special mention for her excellence and help she gave me in my booking.

Yours sincerely

Mrs Fiona Fyfe

Julie,

I would like to thank you for your help cancelling my mum's cruise and amending ours. You are a credit to your company, thank you for everything you have done.

Regards

Julia Henderson and Family

For the attention of Andrew,

Just a quick note to say, thank you for dealing so promptly with my request for a refund on our cruise. The service from yourself was brilliant. So nice to know that some things still do work like clockwork!

Thank you

Joan.E.Flood

Dear Leigh,

Peter and I would like to thank you very much for dealing with our holiday cancellation. We are looking forward to the Royal Caribbean cruise next year and future cruises through yourself. Can you thank Admin as well for their help.

All our best wishes for the future

Peter and Debra Wescott

Thank you for your Welcome home letter and voucher for Ł25:00 Deanha Russell did a great job in every aspect of our booking.

Thank you again

Val and Michael Jordan

Dear Sir/Madam,

I would like to say what an excellent job your specialist, Andrew Liddell, did in organising our Ruby Anniversary trip to Venice, plus a cruise. Everything went like clockwork. We were met at the airport and taken to an excellent hotel recommended by him for the night. Then taken to the cruise ship the next afternoon. From start to finish we could not fault his work. Thank you very much.

Yours faithfully

Mr and Mrs T.Brown

Dear Sir,

We have just returned from an Alaskan cruise and would like to thank a member of your staff for arranging this for us. Neil Adamson went out of his way to make this a trip to remember and he definitely succeeded. Everything went very smoothly on the actual trip and his patience and helpfulness before the trip was well beyond the call of duty. Please thank him on our behalf. If we take another cruise we will, most definitely, book it through your company. Once again many thanks.

Yours truly

Pat and Graham Protheroe

Dear Mrs Taylor,

My wife and I are eagerly awaiting our holiday of a lifetime, with a cruise of the Mediterranean in November this year. Not having done anything like this before, I was extremely pleased and relieved how easy the booking side of things went. Right from the first phone call, Christy Doolan treated me like a VIP. I was most impressed by her friendliness; knowledge and professionalism. This is by far the best holiday of our married life; I therefore, must thank The Cruise Specialists in advance and in particular, Christy for making the planning so painless.

Many thanks,

Bill and Jan Rosewell

Dear Sir/Madam,

I felt I had to write to complement you on the excellent service provided by your operator Aileen Monro. I first contacted Aileen earlier this year and with her help and advice booked our first cruise with Costa Cruises. We were over the moon with the cruise, and subsequently just booked another. I cannot complement Aileen enough. She is so pleasant and helpful, and cannot do enough to sort out any problems that may arise. She was the main reason I returned to your company to book the second cruise, and no doubt more in the future. Therefore can you pass a big thank you to Aileen.

Best regards and well done The Cruise Specialists,

Frank Gibbs

Dear Sir/Madam,

May I take this opportunity of congratulating you of your choice of staff you employ. From the first phone call I made to Neil Adamson to receiving all the documentation I cannot complain. He has shown to me that he is a very thorough well organised and polite person to be dealing with. You will certainly be seeing me again.

Thanks once more

William D Holden

Good Afternoon,

I would like to say that I am gladdened and heartened to know that there is someone in your line of business who views a potential customer/client with courtesy and with an eye for the future. You would be amazed at the number of cruise operators/sales who hold a potential disdain for even having the effrontery to want to cruise on one of their ships. Yet with you I had the pleasure of speaking to a young lady called Deanha from your company who was both pleasant well informed and very helpful so thank you. I shall not fail to contact you next year when we know where we wish to go.

Best Wishes

John Clarey

I have recently booked a cruise through your company and would like to congratulate the mannerism and professionalism shown by William. He managed to turn my enquiry into a sales booking by his true understanding of my needs, his polite and confident approach to my requests and by being fully knowledgeable of his profession. It was a pleasure to do business with your company and I will have no hesitation in placing future business and recommending others to your company.

Regards,

Mr. E. Killpartrick
West Sussex

Dear Sir,

I would like to thank Lynne S. She was the most helpful in arranging all the details including finding a cheaper flight and accommodating my late request for a slight change of date. I can only extend my gratitude to you company and Lynne in particular for the very friendly, helpful, professional and courteous way the arrangements were carried out. As a building needs a good foundation a holiday needs a good travel agent - I will have no hesitation in contacting your company again in the future.

J.T. Service

I have booked a number of cruises with Leanne over the past few years and I have found her to be excellent. You only have to look at the package she put together for me to see how good she is. The purpose of this letter is to congratulate you and your team. You clearly run a good team with a high level of training and commitment to customer needs and requests.

Well done to all!

Regards,

D. Gooch

Dear Carol-Ann

I wanted to write to say thank you for all your help guiding us through the cruise process. We had a fantastic time, not a single hitch, and much of that was thanks to the prompt and friendly advice you gave us in advance. I'd like to express to the management what a great job you do. We will use your site again and recommend it to friends.

Thanks again - You are a star!

Kate

Please send our thanks to William, the information he gave us was great! We will be using this company for a long time.

G. Brunskill

Dear Leigh P

You were amazing! You took the details of what we were looking for and called us back within minutes with a fantastic cruise offer. She also gave us her direct dial number which was of great comfort to know we could call her at any time. We have never had such a quick and professional service from a travel agent. We were very impressed and we will definitely recommend your company to family and friends in the future.

Kind Regards,

Mr and Mrs Holland

Hi Leigh P

Thank you for booking the cruise for me, may I just add that I was impressed by your professional approach, pleasant manner, can-do attitude and efficiency. Indeed your expertise and willingness to assist during my initial call to obtain various costings which was close to office closing time, was the reason I booked with The Cruise Specialists.

Thank you and kind regards,

Robert L. Dean

Dear Lisa E

Thank you for your letter welcoming me home from my cruise. I must thank you for all your help and advice given to me before my departure. It was a great comfort for me to know that I could call you to answer my many questions. Thanks once again for all your time and effort on my behalf.

Yours sincerely,

P.J.Woods

Hi William

I would like to take this opportunity to thank you and your staff for organising our recent cruise which we thoroughly enjoyed. We are definitely thinking about another cruise in the future and will certainly get in touch with you again. Again, thank you very much.

Mr and Mrs Kelly

Dear Sirs

We would like to thank William for his help and very efficient service in arranging this cruise.

Yours sincerely,

Mrs Y. Hall

Can you please pass on to Lauren our thanks for all the work that she did to arrange for us as this is possibly the best holiday I have been on.

J. Steel

Brightons

Hi Stuart

We have a lovely holiday. We haven't thought about next year yet but if we decide to cruise again we'll deal with you again.

Regards,

Mr and Mrs Dancer

Dear Sir

We wanted to thank you yet again for arranging our cruise for us and for once more getting us a cabin upgrade! We will certainly be using your services in the future and will be recommending you to all our friends and colleagues.

Once again, thanks,

Yours faithfully,

K. Jones

We have just returned from our cruise and wanted to compliment your staff on the way which you dealt with me. Many thanks we will certainly approach you again next time we cruise.

Bob Jones

Dear Karen,

Just a note to tell you that I will never forget that if it wasn't for your important help I would never have had this fantastic cruise.

D. Hore

Many thanks for all the wonderful help you have given us Carolyn - You are a star!

Adele & Lorraine

Dear Elinor,

We would like to say thank you for your help and expertise in organising this cruise for us. Being our first it's going to be rather an adventure. Thanks again.

E.A. Francis

Amanda

Thank you for all the work and advice you put into our cruise booking. It was an absolute pleasure dealing with you.

Thank you again,

Mr and Mrs Brookley

Dear Claire

Thank you once again for your patience and understanding, you are super! Brian and I are really happy that we are settled for next summer already thanks to your efficiency.

Best Wishes,

L. Gilliland

Just a line to say how pleased we were with the way the booking for our cruise was handled but Stuart. He was always polite, helpful and efficient. If all your staff are equally good we shall book our cruises with you in the future.

Regards,

G. J. New

Dear Lisa P

We enjoyed our cruise and the service provided by the company and you in particular have been excellent!

J. McMillan

Dear Leigh

In the beginning I had no intention of booking a cruise for my honeymoon just to get some more information on cruises - however, after a very short time on the phone to you, you persuaded me that booking through you was a better option than booking direct and you both saved me money and offered more incentives than a direct booking. I have returned now from probably the best holiday of my life. Thank you, thank you, thank you, we are both now hooked and can't wait to do it again.

Thank you for making our holiday dreams come true!

Best regards,

S. Eliot

Dear Sir

We have just returned from our cruise and would like to express our gratitude to The Cruise Specialists and in particular to Julie through whom this telephone booking was made. Julie was pleasant and extremely helpful and nothing was too much trouble. Her cheerfulness and approachability made the booking a pleasure and we shall look forward to booking through her again on a future occasion.

Thank you again for your services.

Mr R. R. Treby
Hampshire

Lesley

You have been absolutely incredible. I have booked many holidays over the years, but I have never come across anyone with your passion, knowledge and enthusiasm in the travel industry. Thank you again, rest assured we will speak again in the New Year. In the meantime I will recommend you to anyone and everyone I know who is considering their next holiday.

C. Bennion

To Lorraine

Just a quick note to say thanks you! We have booked two times before with The Cruise Specialists so this was our third cruise. We had such a fantastic time on the cruises and decided to book with you again. Three cruises, 2 ships, but only one booking agency, you do such a great job and at the best price, keep up the good work!

I look forward to booking with you again!

Mr and Mrs Kerr

I am writing in regards to one of your employees Neil who has been dealing with my booking. Throughout the service Neil has given a first class service. He has been very helpful throughout, answering all my queries and questions. I have been treated with respect and thought that The Cruise Specialists are the best travel company that I have dealt with in a long time. We will definitely be using The Cruise Specialists in the future. Thank you very much and a big thank to Neil. He is a star.

Mrs J. Forster

Jackie

Words fail me, I do not know how to thank you, it was a real holiday of a lifetime, everything was perfect, there was nothing we could fault and it all went like clockwork. The ship was out of this world and the hotels were great! Should any of our friends wish to go a cruise we will definitely give them your details.

Thanks again,

Mr and Mrs Wright

My husband and I wish to bring to your attention the professionalism, patience and kindness shown by your member of staff Michelle.

My husband and I wanted to book a late cruise and unfortunately for Michelle we have high expectations! Yet Michelle found us the ideal cruise without making us feel a nuisance!

Michelle is a credit to your workforce and its personnel like this that make the customers return.

Well done and thank you

Mr & Mrs Gresswell

I write to say thank you to the Cruise Specialists for the enjoyable cruise I had around Australia, Tasmania and New Zealand during October and November.

I am delighted to say that my holiday went without any problems what so ever. Would you please on behalf of my wife and I thank Leigh P. who was personally responsible for all the administration, co-ordination and advice. Her professionalism and attentiveness will certainly encourage me to contact the Cruise Specialists when arranging future cruises.

Yours thankfully and sincerely,

Mr and Mrs P. Franklin

Bristol

Dear Leigh P

Many thanks for your very willing, cheerful work in dealing with our cruises. You have done more than is within your job and we are both very grateful. Keep it up as we shall go on a few more cruises!

Yours,

H. M. Morgan

Aileen

I would like to thank you for all your help and advice you gave me and Irene prior to our first ever cruise. From start to finish it went like clockwork as you said it would. I hope we get the opportunity to do business in the future and thanks again for your enthusiastic help from start to finish.

Regards,

Mr and Mrs Buchen

Claire,

Your name and company have been recommended on a cruise critic roll call board for a particular cruise and whilst I had a quote from another source, thought I would ask you to quote as you were so highly recommended.

J. Ford

Dear William

Thanks for all your help I hope your employers appreciate how much help you give to your customers we will certainly be asking for your help again.

Kind Regards,

Katherine Mellor.

Dear Lisa P

We have just returned from our cruise and we were very impressed by the overall standards which exceeded all our expectations. The levels of service, quality and presentation of food could not be faulted! Overall - a superb cruise. Thank you for your expertise in handling our cruise arrangements.

Dear Lisa P

Many thanks for all your help. Everything went fine. Looking forward to the next time.

Love Rita

Dear Maureen

Just a note to say thank you for all your help with our arrangements.

G. Riley

I am sending this letter to say a massive thank you to you as a result of personal circumstances we could not go on our cruise and thought we had lost the holiday. However, thanks to you we were allowed to re-book our holiday! Thank you so much for helping us have our holiday to look forward to!

Thanks ever so much,

Ms K. Hosie

Hi Lorraine

Just thought I would drop you a quick e-mail regarding the cruise, we got back yesterday after having a fantastic time! The services and facilities were outstanding!! Our thoughts now turn to next year and we would like to book another cruise. Once again you did a fantastic job for us so many thanks. Looking forward to hearing from you.

T. Huw

We are writing to express our gratitude for the level of customer support which your company extended to us during our recent bookings. We would both like to say thank you to you and your team for keeping us informed. It was comforting to know that you and your colleagues were willing to go that extra mile.

Once again, thank you,

Regards

R. Southon and V. Tuttle

From the first day we spoke (Leigh) I was very impressed. Your efficiency was wonderful and we didn't have any hitches from the moment we left home until we arrived back again. I plan to book again in the future and will be in touch with you again.

Yours sincerely,

J. McCrum

Just to say what a fabulous time we had, we shall definitely use The Cruise Specialists again if booking a cruise so as to get the benefits of upgrades etc.

Clive and Sue

Lisa P

Many thanks again for all your hard work in securing this cruise for us! No doubt speak to you before too long.

J. Hogg

Elinor

We have just returned from our first cruise. From the minute we boarded everything was taken care of for us. This will be the only way we will spend our holidays in the future. Thank you and we are already looking forward to another cruise already.

H. McMillian

We booked with Leigh P. in January and she was fantastic. Our relationship formed when she kindly did some research and got back to me with availability of cabins etc. We thoroughly enjoyed the cruise and cannot praise the staff enough! I just felt I needed to express our thanks to you as I really feel Leigh deserves credit for her work and that you were not just a company on the end of the telephone. We look forward to booking with you in the future.

Many thanks

V. Owen

Dear Lynne K,

I am taking this opportunity of thanking you very much for helping us arrange our trip so wonderfully and cheerfully! It was a pleasure to plan our holiday with you.

M. Moes

Dear Sir,

It gives me great pleasure to write regarding Deanha - the most amazing staff person I have dealt with during my life-time of travel. She has been totally responsible, professional and she has demonstrated proficiency and most of all she was so helful and a delight to speak to.

B. Spendlove

Dear Lynne,

Thank you for your helpfulness during the booking process. You have been a star!

S. Thewes

Dear Lorraine,

Thank you and The Cruise Specialists so much for the special dinner and bottle of Champagne on our Celebrity cruise. We really enjoyed Celebrity and the Eclipse - our favourite one so far.

B. and N. Taylor

I can assure you I will be contacting you in the future as I cannot speak highly enough of Karen and the delightful way she tried to help me. Thank you.

D. Hor

Dear Lisa,

It only remains for me to thank you for all your help and kindness and i'm very sure we will do business again.

R. & J. Prosser

David has been arranging cruises for me for the past 2 years. He has always treated me very well and has done everything to accommodate my requirements as I am disabled and need to take and electric scooter with me. He always makes sure I get the best possible deal. He always goes the extra mile for me and I want you to know I really appreciate his kindness.

Yours sincerely,

B. Roffe

Dear Lisa P and Lorraine

It was a good experience cruising on the ship and dealing with you, a most pleasing cruise/travel company.

Kind regards,

Mr and Mrs Wilmshurst

We would like to take this opportunity to say how impressed we have been with all of the staff we have spoken to on the phone from the first enquiry to my phone call yesterday. Each and every one has been extremely helpful, informative and very easy to comprehend and understanding.

E.. Bryce & M. Bettison

Dear Leigh P

Just a 'wee 'note to thank you very much for all your professionalism, help and consideration in organising my cruise. As a single mum it is such a big deal planning a trip like this - but you made it easy! Thank you!

Kindest Regards,

N. Kettyles

Dear David

A late word to tell you how grateful we are for the cruise you arranged for my wife and I. Everything you organised was perfect. We now have new American friends and when we decide to cruise again your company will be the first one we call!

E. Hunter

Dear Leigh P

I would just like to say how much we enjoyed our cruise! From the day I spoke to you until we arrived back I was very impressed. Your efficiency was wonderful and we didn't have any hitches along the way. We plan to book with you in the future and will be in touch again.

J. McCrum

Dear Lisa P

We wanted to thank you for the really nice way in which you handled our booking and all the extra trouble you went to. On receiving your card we realised it was you who booked us on another cruise nine years ago.

Many thanks,

Mr and Mrs Water

Dear William

I have never booked through The Cruise Specialists before but I would like to say I would have no hesitation in recommending yourselves to any of my family or friends because you certainly did go the extra mile and it has been a pleasure dealing with you. So once again, thank you!

M. Webster

Ayrshire

Dear Lynne

We have just returned from our cruise and we had a wonderful time and would like to thank you for helping us find this holiday.

B. White

I just wanted to drop you a line to thank your company and praise one of your staff. We booked our cruise with Leigh and she has been fantastic. Our relationship formed when booking and continued right through until the payment stage. Leigh kindly did some research and rang back with different availabilities which were extremely valuable. I just felt I needed to write in and express our thanks to you.

V. Owen

Dear Lorraine

I want to compliment you on the service you provided by yourself and everyone else at The Cruise Specialists, who have in my opinion been fantastic, my many thanks to you and your team for all the help.

Charlie Kerr

We have just returned from our cruise and had a wonderful time, all the arrangements you made for us went like clockwork and we are very grateful to The Cruise Specialists and especially you for making it happen. Once again thank you very much and if we go on any further cruises we shall certainly choose your company.

Kind Regards,

Mr and Mrs Selby

Dear Lisa P

Thank you for all your help and advice with our cruise.

Thanks again,

I. Moore

As I have expressed on the telephone, Lorraine has been wonderful in helping me with my booking. She made the whole process really easy and I would recommend your company to anyone based on my experience so far, thank you.

K. Hazel
Director - Catewatch

We will look to you first when we start to think of our next cruise!

I.Macdonald

Dear Jackie

Thank you for all your help in respect of my cruise booking. We appreciate the work you put into finding us suitable accommodation and would have no hesitation in using your services in the future.

Mrs B. Campbell

Brodick

May I take this opportunity to say how impressed I was with the service received from your cruise advisor at the time of booking. She was very knowledgeable about the products available and was helpful and friendly throughout the booking process. I will certainly be using your company to book future cruises.

Mr M. Taylor

Leicester

Just to let you know my daughter and I had a wonderful cruise. Many thanks for organising the fantastic hotel, transfers and flights

K. Dearsley

Thanks for your help and patience Leigh!

J. Potter

I am writing to you to show my appreciation and thanks to a member of your team, Julie. Julie was very polite and extremely helpful. I couldn't have dealt with a nicer individual.

L. Jarratt

Just to say thank you for your courtesy and efficiency. We will certainly book with you in the future, thanks again.

S. Croston

May I take this opportunity to say how helpful your travel consultants have been? I have not booked with you before but I would in future and also recommend your company to friends and family.

Mrs Davies

Swansea

A really sincere thank you for your prompt follow-up to our booking, this email and indeed all your help - you really are one of the best agents we have dealt with!

Kind Regards,

S. M. Mills

Dear Julie

Thank you for handling the booking in such an efficient and friendly way. It is always a pleasure to deal with you.

I just wanted to say thank you to Stuart who helped me with a booking last week. He was very professional, courteous, knowledgeable and helpful, with just a hint of "cheeky chappie" about him.

Thanks Stuart. I will definitely contact you again when looking for my next holiday.

Chris

Hello Jackie

Bill and I would like to thank the whole team at The Cruise Specialists for the efficient, friendly service - we shall have no hesitation in booking with you again.

M. Hastie

Thank you for your assistance in arranging such a fantastic holiday for us!

Kind Regards,

A.Burrows

I am writing to thank you for the advice and guidance in planning and booking our trip on the QM2. We benefited from your recommendations and we really enjoyed our time on board.

Thanks again,

Mr and Mrs Conway

Dear Lisa P

We wanted to thank you for the really nice way in which you handled our booking and all the extra trouble you went to.

D. Waters

Dear Admin Staff

Thank you for the excellent administration you gave for our recent holiday to New York!

Mr and Mrs Caunt

Dear Graham

Thank you for the efficient and professional way you have handled our booking. We passed on your cards to our friends and family and if you could send some more we would be grateful.
Kind regards,

S. Kirk

Dear Julie

Thank you for your prompt reply and sorting things out for me. I would like to tell you that you have been one of the most helpful travel agents I have dealt with for a long time and would like to thank you especially for helping us with this booking. Please let your boss know I was pleased with your service.

Christine

Dear Leigh P

I would like to commend you for your friendliness, help and expertise when you received my telephone call - it was a pleasure dealing with you.

Dear Graham

Thank you. The whole trip was a success and the cruise was an obvious delight! We were upgraded from the cheapest cabin to the Queen's Grill! It was a great shock! Our cabin was the best located on the ship! If you had any hand in this I thank you warmly: I do so anyway.
Meanwhile thanks again for your personal care and help - It is truly appreciated.

R.R. Dolphin

Dear Lisa P

I would just like to say how pleased I was with the service you provided. I would have no hesitation booking with you again and will recommend you to family and colleagues. It was refreshing to talk to you and that you endeavoured to find me the cruise and best suited my family's needs.

Many thanks and kind regards,

Mrs J. Fletcher

Thank you so much! I would be interested in booking another cruise next year on a new ship so any information you have, feel free to contact us. Thanks for putting together our holiday!

Yours sincerely,

Mrs Campbell

Dear Leigh C

Thank you very much for organising our holiday with minimum fuss and maximum speed!

Mrs Murray

Herts

Thank you for the first class service from Julie! She has been extremely helpful and worked so hard on our behalf and has smoothed out any worries. She has demonstrated a high level of professionalism. Many thanks for all her help.

B. Hughs

Devon

I wanted to write to compliment your employee William for his excellent service he provided us with whilst booking a Nile Cruise through your organisation. He was always willing to answer even the most trivial of questions and we found, during the trip, that descriptions and advice given were accurate, honest and very helpful. He has a pleasant and patient manner with customers and goes the extra mile to re-assure.

My experience of travel agents in the past has not been positive in that they are often unable to provide the client with much more information than can be found in the brochure but this certainly was not the case with William. We would use your company again and recommend based on his service.

Thanks and appreciation

Mr and Mrs Helkin

Leigh C

I just wanted to say thank you for booking our cruise for us. I really appreciate the service you give me whenever I phoned. You were always willing to help - even with small queries. It made the difference to feel that I could phone you without worrying and knowing that you would resolve any problems.

I wanted to let you know we had a great holiday and would have no hesitation in coming back to you, or in recommending your company to my family and friends. I am pleased also that you recommended the 9th deck rather than my initial request for 4th deck. Your customer service values are exceptional and I am sure your company appreciate you are an asset!

Thank you once again,

P. Young

From the outset, we felt as though we were being treated professionally and with real attention as valued customers. We were offered a highly competitive price for what we wanted and we were also offered incentives to sweeten our chosen package. - the art of customer service is a rare thing these days and we felt our treatment from Leanne and The Cruise Specialists was absolutely fabulous.

In our experience there are not many companies that provide such excellent service. Leanne was extremely patient and answered a series of questions over the course of 6 months until we had the holiday we wanted - we were very grateful for her attention to detail.

As a result of her professionalism and commitment to customer service we will defiantly be coming back to The Cruise Specialists to book our next cruise.

R. Priday

Preston
(A very satisfied customer!)

Just a quick note to say a huge thank you for sorting this holiday out at such short notice. It was a truly memorable holiday. Everything was perfect, from the moment of speaking with you, to unpacking the cases back home. A fabulous cruise and the quality was superb.

Thank you so much.

Kind regards

L. Ingleson

We had a fantastic Cruise on the Azamara Quest and would thoroughly recommend it to anyone. We did not book a future holiday as we would like to do a Caribbean or Panama Canal trip next but the date that the Quest is going out there is not convenient to us. However, when we are ready to make a decision we will definitely contact you. Once again thank you for arranging such a lovely cruise and if you get any exceptional offers let us know.

K. Grote

On behalf of both Lynda and myself we would both like to thank you so much for the expert, professional and sensible arrangements that you made on our behalf for our recent cruise from Dubai to Singapore. Everything went off perfectly including the ground arrangements that you made. Your advice was spot on in every respect!

We shall have absolutely no hesitation in recommending you to all of our friends to help with their future cruise holidays and indeed we shall be coming back to you in respect of a holiday celebrating our 40th Wedding Anniversary next year!

Thanks once again and well done!!

Kindest regards

Mr and Mrs Regal

Just to say we had a fantastic time on our cruise. Everything went to plan the ship, cabin and flights were fine and we found all the ports of call very interesting. I enjoyed my cake and bottle of fizz on my birthday!

Many thanks for organising the trip for us.

J. Wellard

Dear Elinor

Dear Sir/Madam,

I would like to say a big thank you. Your agent Michelle was very professional and helpful. I believe she went the extra mile for me. She is a credit to the company!

R. Fitzgerald

Dear Elinor,

Many thanks for your brilliant help and advice throughout our booking process. Our cruise was as good as you were that's why we will be re-booking with you again.

S. Florence

Dear Lisa E,

Just a note to say a big thank you once again for all your extra work on our behalf.

J. Edwards

To the Manager,

We have just got back from our three and a half week holiday that Leanne arranged for us. We can't believe how great everything was that you organised. The hotels, the pick-ups, the flights and the cruise was brilliant! The hotels in Singapore and Hong Kong were stunning. This was our biggest holiday ever and we couldn't believe the value for money. Thank you so much!

G. & S. Reynolds

Dear Leigh,

Thanks for all your help you really have given excellent service and would recommend you to my friends.

E. Jensen

Dear Lorraine,

We have recently returned from our cruise through the Panama Canal. It was a superb holiday and we should like to thank you for helping us to arrange it.

G. & K. Wright

Dear Neil,

I write to let you know that we thoroughly enjoyed our recent and first cruise with P&O to the Caribbean. We were very pleased with your organisation and the helpfulness in arranging this holiday.

J. & J. Wilson

Dear David,

A short email to express my thanks for arranging Antarctica venture that included flights, hotel and the Princess cruise. The holiday was superb, sights were "once in a life-time".

R. Creswell

Dear William,

You were fantastic and found a cruise for us which we booked! A big thank you to him.

A. Gilliver

Dear Lisa M,

Thank you very much for your fast and effective service. I am most impressed and will certainly seek your help with future cruises.

D. Lees

Dear Irene,

I recently booked my third cruise with The Cruise Specialists and my booking was handled by Irene. I should inform you that Irene was extremely courteous, efficient and helpful and nothing was too much trouble and she took great care to answer all my questions.

P. Ralls

Dear Carol-Ann,

With volcanic ash and airline strikes on top of the normal carry-on's of travelling I am writing to show my appreciation for your work over the past month or so. I was very pleased with the effort and attention to detail that Elinor put into arranging our Tokyo/Cruise/Shanghai holiday. Nothing was too much trouble and we got exactly what we were looking for!

R.C. Case

Dear William,

We have recently returned from our "Romans and Moors" Swan Hellenic cruise for which you made the arrangements. We should like to thank you for all your help on this, and to let you know that we had a very enjoyable cruise.

A.E David & A.R David

Dear Leigh,

I am writing to tell you how pleased I am. We have booked several cruises through you and you are always happy to help and make sure that all our needs are catered for and nothin is ever too much trouble.

H.M. Morgan

My wife and I are booked on a cruise, the booking being made by The Cruise Specialists who have handled all our cruises to date and with great success and efficiency, we never had a single cause for complaint.

R. Swift

Dear Neil,

We returned from our cruise to the Mediterranean last week having had a really fabulous time and we wanted to write to you personally to thank you for all the help and advice you gave us when choosing this holiday.

C. & J Dendy

Dear Elinor,

Thank you for your assistance in booking our cruises which you do in a friendly manner that puts people at ease, hence booking with you again.

L. Roscoe

Dear Neil,

Thank you for organising our holiday so well! Everything went like clockwork. Thanks again for your work in making our holiday such a memorable experience.

M. & T. Taylor

To the Manager,

I do feel I have to write and give credit where credit is due and say how very impressed I was with the service that was given by one of your consultants Maureen. I spoke to Maureen who offered me alternative sailings as the one I wanted was unavailable. After leaving the enquiry with her and asked her if a cabin was to become available that I would take it - a few days later Maureen called back with the ship and cabin I wanted! Thank you and well done Maureen we are looking forward to our intended cruise.

R. Kaya

Dear Sir,

I can tell you our cruise was fantastic and following a troubled time it was the perfect tonic we both required. I would sincerely like to thank you for your help and advice throughout the booking process. We shall certainly be booking our cruise for next year with The Cruise Specialists as soon as we are able.

I. Braddock

Dear Lynne S,

Thanks for your efficient and quick replies to all my little enquiries. We will definately be booking through you again.

Sheila

Freephone Call centre opening times	0800 612 5950 Mon - Thu 9am to 8pm Fri - Sat 9am to 5.30pm Sun 10am - 6pm
Email:	sales@the-cruise-specialists.co.uk