Terms & Conditions

Website Conditions

The Cruise Specialists aim to ensure all passengers achieve complete satisfaction in making their cruise holiday arrangements, however it is understood that The Cruise 

Specialists are acting on your behalf and it is therefore necessary to make a few normal conditions, as follows:

The Cruise Specialists are a member of ABTA which means you have the benefit of ABTA's assistance and Code of Conduct.  Please ask us about the protection that applies top your booking.  Many of the flights and flight inclusive holidays on this website are financially protected by the ATOL scheme.  But ATOL protection does not apply to all holiday and travel services listed on the website.  Please ask us to confirm what protection may apply to your booking.  If you do not receive an ATOL Certificate then the booking will not be ATOL protected.  If you do receive an ATOL Certificate but all parts of your trip are not listed on it, those parts will not be ATOL protected.  Please visit the following site for further information www.atol.org.uk/ATOLCertificate

Please be aware that The Cruise Specialists are acting solely as your booking agent, subject to which all bookings are accepted.

Information for customers with disabilities

If you or any member of you party have any disabilities, it is extremely important that we make the necessary arrangements to make your holiday go smoothly.  We must therefore insist that you contact our offices on 0871 288 5025 before completing any reservation to ensure compatibility for the holiday that you chose.


Liability 

All bookings accepted by The Cruise Specialists and arrangements made are subject to the booking conditions applicable and published in the relevant operator or other principals brochure, website or other literature. The operators and principals are the cruise operators, airlines and hotels.

Dynamically packaged bookings made from the 1st September 2013 are protected under the ATOL number 5346 and full Terms & Conditions for these bookings can be viewed here: The Cruise Specialists Terms & Conditions

If your booking was made prior to the 1st September 2013 please contact us for details of your cover.

Tickets issued by The Cruise Specialists in their capacity as retail agents for ATOL holders is upon the express condition that The Cruise Specialists are not liable to any passenger for loss, damage, delay, injury, cancellation, or any additional expense, suffered by any passenger whatsoever, or any cause beyond the control of The Cruise Specialists or any of it's agents, representatives or officials. The total liability of The Cruise Specialists shall not exceed the total payment received from the client in respect of any booking.

Payment
Payment will be required as per the booking conditions of the Operator/Principal. The Cruise Specialists require a deposit with the balance required 14 weeks prior to departure. If booking within 14 weeks of departure full payment will be required immediately. Certain cruise lines may require full balance payment earlier than 14 weeks prior to departure and this will be advised at the time of booking if appropriate. In some cases, the full cost of any flight element may be payable at the time of booking.

The exact deposit/payment requirements for your chosen cruise operator will be advised at the time of booking.

If, after a deposit is taken, the balance is not paid by the designated time, The Cruise Specialists reserve the right, after due notice to the client, to cancel the booking and all deposits and assurances will be forfeited. Any charge imposed by the principal to cancel the booking, will be the liability of the customer.

All payments made by credit card are subject to a credit card charge of 1.25% of any payment made using that method. Amex charges are 3%.  There are no charges for using a debit card.  Cheques can be used to make balance payments at no charge but in all cases we cannot confirm a booking until we have received a deposit payment.

Cancellation
Any booking cancellation must be made to The Cruise Specialists in writing. We cannot accept cancellation by telephone. Cancellations are effective from the date we receive written confirmation. Upon receipt we will contact the relevant cruise operator to ascertain the relevant charges.

Send in writing to Cancellations, The Cruise Specialists, Sheilling House, Glenbervie Business Park, Larbert, FK5 4RB. Alternatively you may fax written confirmation to 0871 288 5026 or email to admin@the-cruise-specialists.co.uk

Insurance

It is a Cruise Line booking condition that passengers have adequate insurance cover.  The Cruise Specialists can provide insurance cover all worldwide cruise destinations.  Please ask your cruise consultant for more details or call 0871 288 5025.

Passports, Visas, Vaccinations & Foreign Office Advice

Passengers are personally responsible far any Visas, Vaccinations and Passports that will be required to travel.

You can get general visa, passport guidance and health information from the following website http://www.gov.uk/browse/citizenship/passports

You can get general vaccination guidance from the website www.dh.gov.uk/Home/fs/en

You can get Foreign Office advise for the country of travel from the website https://www.gov.uk/foreign-travel-advice

 

Privacy Policy

The following policy explains how we use any information we receive from Website visitors and how we protect your privacy.

1. When you complete a cruise enquiry form we need to know your name, address and region you live in, telephone numbers and e-mail address. This information, together with details of the cruise you enquired about, is forwarded to The Cruise Specialists to process your request for information. The Cruise Specialists will respond direct to you by telephone or email.

2. If you intend to make a booking as a result of the enquiry, please note The Cruise Specialists are fully bonded by ABTA (P6595)
 
3. We use tracking software to monitor Website traffic and usage and to help us develop the functionality of the Website. This software does not enable us to capture any personal information.

4. The Cruise Specialists or their site operators will not disclose information about a Website visitor or enquirer to any other person or organisation without your consent unless they are legally required to do so or if there is an emergency situation that makes it necessary to do so

5. The Cruise Specialists or their Agents may send you occasional updates about The Cruise Specialists products and services via email or post. You can unsubscribe from their mailing list at any time.

6. Any changes to our privacy policy will be notified on this page.

 

Your Consent

By submitting your details you consent to the collection and use of this information by The Cruise Specialists and their site operators in the ways described above.

 

Links to external websites

External links contained on this website will lead to other websites which are not under our control. We are not responsible for the content of any linked site. Listing and linking should not be taken as an endorsement of any kind and we accept no liability in respect of the content. We cannot guarantee that these links will work all of the time and have no control over the availability of the linked pages. The Cruise Specialists recommends that you read the terms and conditions, and privacy policy, of any external website.